this post was submitted on 18 Jan 2024
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Cable firms to FTC: We shouldn’t have to let users cancel service with a click — Customers may “misunderstand the consequences of canceling,” say lobbyists (arstechnica.com)
submitted 2 years ago by L4s@lemmy.world to c/technology@lemmy.world
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Cable firms to FTC: We shouldn’t have to let users cancel service with a click — Customers may “misunderstand the consequences of canceling,” say lobbyists::Customers may "misunderstand the consequences of canceling," cable lobby says.

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[–] ZeroCool@slrpnk.net 158 points 2 years ago (8 children)

"The proposed simple click-to-cancel mechanism may not be so simple when such practices are involved. A consumer may easily misunderstand the consequences of canceling and it may be imperative that they learn about better options," NCTA CEO Michael Powell said at the hearing. For example, a customer "may face difficulty and unintended consequences if they want to cancel only one service in the package," as "canceling part of a discounted bundle may increase the price for remaining services."

This sounds like a "you" problem. If your service were any good this wouldn't be a concern because nobody would have a reason to reach that page. Take those discounted bundles and fuck right off.

[–] 018118055@sopuli.xyz 10 points 2 years ago

"imperative"

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