this post was submitted on 12 Jan 2024
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Mildly Interesting
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it's all about the profits. that's the only 'reason' they're doing it. every time someone pushes one of those buttons, it costs them a nickel or some-such, out of their already insane margins on those beverages.
that would require adequate and attentive staffing at the counter.. which they already don't have. if nobody 'sees' you at the counter with an empty cup, nobody has to be paid to fill it back up.