this post was submitted on 09 Dec 2023
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askchapo
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Practice giving your answers in a STAR format (situation, task, action, response) basically what was the context, what were you assigned/doing, how did you execute and what was the result. The split should be 10/10/70/10, i.e. don't spend too long on the preamble. Make sure to talk to what you did, rather than 'we' did. If you have a 'we' example, you can say 'I, as part of the team' or 'The team and me' to re-emphasise your place in the team.
Write down about half a dozen examples you can think that may cover some of the general question themes, for a desk role these could commonly be:
Having a look at the position description may give you a clue, especially if they list some of these more abstract skills.
The real trick is using these half dozen rehearsed examples and tailoring them on the fly to fit into any question they give, and making it look like you thought of it on the spot.
To cover for this, you can practice a few stock phrases to stall for time and to think rather than saying "I don't know" for e.g. if you can't think of an example say "Thanks for the question, do you mind if I take a moment to think of the best example?" (Gives the impression you may have multiple and are choosing the most appropriate).
Feel free to break down questions, to define terms, it will help structure your answer e.g. "Tell us a time you had to go above and beyond to meet a client's expectations" you could say "Thanks for the question, it appears to me there are two parts to this. I'll define what the client's expectations were first, and how they diverged from our normal service, before I can get to how I resolved that issue".
Finally, if you're interviewing online, I've heard that looking at the camera, not at the screen, gives the illusion of eye contact and idk apparently hiring panels appreciate it.
I interview well because I honestly rehearse, like it's an audition.
Good post!