this post was submitted on 01 Dec 2023
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I avoid self-checkout as often as possible. In my mind, that’s taking a job away from a physical person, it’s a cost-savings for the retailer, but customers never see any benefit from it. I choose the person checkout everytime as my little bit of solidarity with my fellow humans.
I see massive benefits from being able to get out of the store quickly when I am done instead of getting stuck behind some old person with a ton of coupons to argue about.
It helps that they sorted out the oversensitive weight checking and still staff a couple of lanes when it is busy so people have a choice.
Self checkout is often not the quick option for me. Accidental double scans, coupons, random tests all requiring assistance who is already occupied make waiting behind an old person a more consistent experience.
I live in the UK now, human cashiers are so slow here that even the worst self checkout is leagues better.