this post was submitted on 10 Nov 2023
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I assume this is a very recent purchase. Bring it all to an Apple Store and let them exchange the strap on the spot. Easier than Apple support by phone or chat. Unless there is no store in your area, in which case escalate your support call above the first level support folks.
Thanks! Unfortunately Apple Store don't have Hermes sport band for sale. I don't think you can get this band anywhere except as an included accessory of AW Hermes.