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communick@hardware.watch

Cannot get my battery serviced? (alien.top)

submitted 2 years ago by Zackdevil02@alien.top to c/apple@hardware.watch

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Hi to all!

I have made this post earlier this week.

Mostly, I asked suggestions about changing my watch because of battery life and some of you were quick to point out that Apple were offering battery service for a fee, which I was unaware of.

Went to my local Apple Store, and Genius Bar told me they only offered services following certain criteria. On the site, it says I can simply send it and they will repair it.

I was confused and asked the chat for a clarification. Basically, they told me I was SOL. I added the screenshots of the transcripts below.

What would be your plan of action about that?

Thanks in advance!

Page 1 of transcript

Page 2 of transcript

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[–] OldVenomSnake@alien.top 1 points 2 years ago

According to the Apple website, they will replace battery if the battery health is below 80%.

https://support.apple.com/watch/repair

"Battery service

We can service the battery in your Apple Watch for a fee. Our warranty doesn’t cover batteries that wear down from normal use.

Your product is eligible for battery service at no additional cost if you have AppleCare+ and your product's battery holds less than 80% of its original capacity."

Is your battery health below 80%? I would try calling/chatting with another CS rep and try again if that's the case.