this post was submitted on 25 Oct 2023
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As brands leave Twitter, scammers arrive, posing as the disappearing customer service agents (boingboing.net)
submitted 2 years ago by btaf45@kbin.social to c/news@kbin.social
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Dutch flag carrier KLM posts only occasionally on Twitter nowadays, and its pinned post is a warning that it no longer provides customer service there. The result, though, is scammers pretending to…

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[–] Ganondorf@kbin.social 1 points 2 years ago (1 children)

If you are going to Twitter for customer service, maybe you're part of the problem. Most websites have contact us portals built into their official website. Just seems like common sense not to use a third party site.