this post was submitted on 19 Oct 2023
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[–] sqgl@beehaw.org 3 points 2 years ago

It goes something like this...

[after an hour in the queue]

Me: I am wondering why my DSP payment inexplicably decreased.

Clink: Sorry you have come through to the general help line, you need to call the disability line...

[One hour later]

Clink: Oh it is related to your assets, you need to call another line

[One hour later]

Clink: Oh you will need to request a review, that is another department

[One hour later]

Clink: You need to come into an office

[Next day]

Clink: Did you book an appointment? You need to book an appointment

[Next week]

Clink: Do you have photo ID? You will need to go to Service NSW to get a photo ID

[Next month]

Finally submit a review then rinse and repeat a couple of months later when your review gets ignored.