this post was submitted on 18 Oct 2023
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My company recently started using MS Authenticator for 2FA in our emails. At first I was pleased about the extra security. But the way they implemented it is so fucking bonkers I can’t even handle it.
When you log in, it tells you to check your phone. On your phone you have to enter your password, then wait about 10 seconds, use biometrics, then they show you a number, and then ask you to type that number - on your phone, the same fucking device they showed it to you. And if you miss the number flashing, the text box where you enter the number covers the number so you have to tap “I can’t see the number, hide this box”. Then, if you’re trying to check your email on mobile, you have to force quit Outlook because it won’t load new emails until it launches.
The worst part is that you lose your token two times a day. So you have to log in twice a day on every device you use. It’s such a hindrance to productivity it’s insane.
Something is definitely wrong... or set up differently. I haven't had the need to use 2FA for Microsoft products on anything after the first time I sign in to a new device. Contact your IT department. They may be able to help you.
This is company wide and countless complaints have been made.