this post was submitted on 23 Sep 2023
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[–] SoonaPaana@lemmy.world 17 points 2 years ago (21 children)

Wait. This is starting to sound like it is no longer a user error.

[–] frezik@midwest.social 26 points 2 years ago (11 children)

I swear I've had this happen even with password managers, where there's no way it's being typed incorrectly. Some possibilities:

  • They're truncating on one form but not the other
  • They're being case insensitive on one but not the other
  • They're otherwise filtering certain characters on one but not the other

None of which bode well for that company's password handling security.

[–] psud@lemmy.world 9 points 2 years ago (6 children)

My electric and gas utility truncates passwords, but lets you type hundreds of chars when setting a new password

To log in, you need to intuit how much of your password they're using, if you enter too many chars it fails like in the op image

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