this post was submitted on 25 Sep 2023
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Tech Support Memes
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I remember working tech support for creative labs through college. "Please try rebooting your computer, and call us back when it's done". You learn to recognize the people who will take hours to do simple troubleshooting..
Years ago, I convinced my parents to ditch the phone line and use an early VoIP company. When things went wrong with our ISP, I would call the 1-800 tech support line, who would immediately ask me to reboot the modem...
It was nearly impossible to get them to understand (a) of course I already tried that and (b) that would disconnect the phone call we are currently on.
It's unbelievable how many times I have pretended to reboot my PC to placate a tech support moron on the phone.
ipconfig/release
ipconfig/renew
Okay, it's at that black bootup screen now, now windows is loading...
Teksavvy in Ontario has the best support team.
I've never had to call back.
After a while you start to find out phone numbers for higher tier tech support people. Then you can just call and no matter who answers, you tell them you need an ARP reset and you're taken care of in 2 minutes instead of the hour it would take to convince each level of tech support to escalate it to a higher tier. There's so much nonsense they have in place to deal with people who aren't even sure if it's plugged in. But it can make life hell if you're an expert and already know what needs to be done, you just need to get in touch with the one person who has the authority to do it.
"Shibboleet"