this post was submitted on 13 Sep 2023
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[–] snek@lemmy.world 78 points 2 years ago* (last edited 2 years ago) (3 children)

The problem isn't AI itself, it's that comapies are willing to do that and then fire any customer support or human you could ever talk to. They let their automod ruin people's lives and accounts, then barricade themselves, impossible to reach.

[–] Maeve@kbin.social 15 points 2 years ago

Similarly, applications processes, school to employment.

[–] Dkarma@lemmy.world 3 points 2 years ago (2 children)

Why let a company be in a position to ruin ur life in the first place? It's like putting ur balls in a Crocs mouth.

[–] SkyeStarfall@lemmy.blahaj.zone 8 points 2 years ago

Well, it's kinda what society forces us to do. There's not exactly much of an alternative to interacting with companies for most things.

Whether it's you livelihood, you home, your car, insurance, whatever

[–] Noodle07@lemmy.world 1 points 2 years ago

Don't kink shame!

[–] theterrasque 2 points 2 years ago

Exactly. The real problem is lack of human oversight, and lack of a way to contact someone.

And these days, even if you manage to get someone they'll be some call center in India or Philippines that are only there to help with faq-level things and otherwise politely tell you to fuck off. They can't actually do anything.