United Kingdom

Used to work in a pretty sizable Sainsbury's up until last year. I never dealt with physical abuse from a customer, but I did hear about a fair bit of it, especially from the female members of staff.

Customers would come in and start being incredibly inappropriate to them. You'd hear that one customer had patted them on the bottom, or grabbed their hand. One customer would routinely come in and start trying to kiss my partner's hand (we worked together). You report this behaviour to management and at best it's laughed off.

Don't even get me started on the behaviour some customers think they're entitled to push on staff who are unfortunate enough to have to do reductions in the evening; grabbing, pushing, shouting, you name it, it's done. Management are adamant it has to be done on the shop floor though, why? You tell me.

Ultimately what I'm trying to say is that a lot of these sort of things might be less prominent if management came out and backed their colleagues when a customer was showing signs of being a t*at. Fitting them with cameras makes it look like another profit protection measure.