this post was submitted on 11 Apr 2026
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488
Dad stuck in support nightmare after teen lied about age on Discord- Ars Technica (arstechnica.com)
submitted 1 week ago* (last edited 1 week ago) by cannedtuna@lemmy.world to c/technology@lemmy.world
102 comments fedilink hide all child comments
 

In short, a kid made a Discord account at age 12, lied about her age and said she was 18. The kid at age 13 clicked a scam link claiming to be Discord support and lost access to her account. Scammer asked for parents bank account details which is how the dad became aware. Dad tried to report the issue to Discord, but had to go through an AI support bot that kept closing the ticket. Dad spoke with someone named “Molly” that was possibly a human and explained that his daughter’s account had a lot of underage friends tied to the account that could be at risk. “Molly” said they’d have to open a ticket from within the app, which they no longer had access to because his daughter never set up 2FA.

Discord didn’t actually do anything about this until Ars stepped in. After regaining access to the account the daughter found 2 friends fell for the scam. Discord later banned the account for violating the TOS when lying about her age and stated they would only restore the account if they shared a photo of the kid along with a copy of her birth certificate or passport. The father gave in and complied so she didn’t lose access to her friends.

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[–] 1D10@lemmy.world 2 points 1 week ago (1 children)

The problem will always be that companies and organizations will still use it as a primary communication platform, same issue with Twitter and face book, I have left all those platforms but still have sock puppet accounts so that I can access information that is difficult to find elsewhere. It's kind of a never ending cycle.

We need a group of talented people who want to start making nonprofit social media platforms, but then maintain them in such a way that it attracts the companies, and organizations that currently use the for profit sites.

[–] HuudaHarkiten@piefed.social 5 points 1 week ago

If a company only communicates through facebook, discord etc, that company doesn't exist for me. So far, I haven't had any issues in my life because of it.