Ask Lemmy
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You can't. It's driven broadly by human stupidity, which has been exploited by the rich to make us hate each other over nothing.
This is of course by design so the dissatisfaction people have with society/life/etc gets attributed to each other, instead of the actual source.
The problem is, you can't make stupid people think.
I would warn that you can see different results across language barriers. Some games actually have much nicer communities in other languages.
It shows you there are different circumstances leading to the vein of toxicity, but the causes might be much larger than a moderation team could tackle.