Fuck AI

That is spot on. Also usually thinking the customer "wants" stuff that would be awfully convenient for the company. They want subscription fees and reduced functionality.

But they at least can tell when a customer is actively pissed when they actually have to face them, and have some takeaway from that. Often it's "that customer was dumb anyway" but there at least a chance of maybe a course correction. It may be by some other executive using that feedback to snipe a current decision maker and take his job. Note I'm told that scenario may be playing out at work, as one executive made a call that lost a 60 million dollar a year customer and a junior executive got sent a copy of the client feedback and is now going over his boss's head to try to take his job because it was directly tied to the current executive being a complete idiot.