this post was submitted on 09 Jan 2026
680 points (98.7% liked)
Technology
78543 readers
3161 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
there was a case where a consumer was promised something by an AI chatbot and the company tried to renege on it
sorry I don't really remember any details about it, although I am pretty sure that it was ruled the company had to uphold the chatbot response. Oh I think part of their defense was that the chatbot was an external company or something
edit: found it, looks like the same story the other user referenced
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know