this post was submitted on 09 Jan 2026
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Tech support is somewhat different, for MSPs at least. In so far as billing and resolving the customers problem is usually aligned. Customer/tech support for places like Amazon or adobe is different. Adobe for example will typically only help out (resolving a billing dispute for example) only if you make it apparent you’ll leave/report them to a consumer bureau and they’re instructed in this fashion.
The design choices are also sometimes shit on purpose. I get it though and was bitching about similar on a different post recently regarding Nextdoor making unsubscribing from notifications intentionally infuriating to do. Only offering to unsubscribe from all when you begin the account deactivation process.
I bought a pair of ice trays recently that were the most spectacular failure of every single aspect of production I've ever experienced.
They didn't stack properly, and the cups were spaced, so you couldn't just tilt it and let it fill. And then the second time I emptied them, after 3 days, they all fucking shattered on me with normal twisting. I wrote the company an email explaining to them like children, how fucking retarded they are.