this post was submitted on 09 Jan 2026
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Back in my service desk days, I used to just request to perform a restart on their behalf. If they said they already had, I'd make up some nonsense about how I had just manually edited a regkey for them remotely, and it not taking effect til another restart or something like that.
In my experience, the majority of the time someone claimed to have restarted; they either did so incorrectly, or for some reason believed it held no relevance and just wanted to get to 'the actual solution'.
That little white lie allowed them to save face, and me save time and brain cells. It was a win-win.
How do you restart it wrong? And more importantly - what's the correct way to do it?
It's so annoying (and slightly embarrassing, and funny how often it happens), to restart it myself to no avail... then have it work after a second identical restart just because someone else is spectating.
A lot of people just close the laptop lid or turn off the monitor thinking that's rebooting. Or they shutdown thinking it's better than restarting, but Windows' default shutdown is more of a close all programs and hibernate, so it often doesn't fix things.
I've heard holding Shift when clicking Shutdown performs a real Shutdown, and anectodally it seems to work, but I can't be sure.
That's crazy. Maybe that's why my work computer doesn't have an option to hibernate... Thanks!
I think Windows actually disables hibernation on some computers now, but 'Fast startup' (the hibernate instead of shutdown feature) works independently from hibernation, so it's definitely possible for it still to be enabled.