this post was submitted on 08 Jan 2026
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Truth be told, I've never even downloaded their software. I pretty much plug and play. I'm using the G502 hero as a mouse and the astro A20 headset. I always keybind in games, but I've never really used the extra buttons in any of my applications, so didn't need to bother with their software. This explains why I haven't experienced the frustration other people have. Yeah, if I was the kind of person that wanted to keybind in other applications, I'd rage at a shitty app for that too.
This makes sense then. Their hardware is pretty nice, it's just that if you want to use all the features, you must use the rage inducing software.
I drew the line when my keyboard stopped working because their software was glitching that day. Zero functionality. A keyboard should never brick just because the software that customizes functions of the keyboard is not working.
I think I had purchased their most expensive keyboard and returned it immediately after that incident. A keyboard should just work.