this post was submitted on 15 Dec 2025
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An Apple fan says they lost '20 years of digital life' after using an Apple gift card (www.techradar.com)
submitted 1 day ago by throws_lemy@reddthat.com to c/technology@lemmy.world
129 comments fedilink hide all child comments
 

An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

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[–] Typhoon@lemmy.ca 7 points 1 day ago (1 children)

Apple should have to address this but backups are ALWAYS the solution.

If he only saved on his hard drive and lost access we'd say it.

If he only saved on an external drive and lost access we'd say it.

If he only saved on a thumb drive and lost access we'd say it.

But for some reason he only saved on Apple's servers and all of a sudden we aren't supposed to say it?

No. Always make backups of important data. Always.

Hopefully Apple gives him access back but let this be another reminder to everyone to never allow for one point of failure for your irreplacable data even if it's a big corporation.

[–] chrash0@lemmy.world 3 points 1 day ago

i guess in these situations i think of my aunt, who is in her 80s. she has an iPhone. should she buy a NAS and host Immich? i don’t think “make backups” is the simple advice it appears to be for the vast majority of people