this post was submitted on 13 Dec 2025
73 points (96.2% liked)
Technology
1318 readers
268 users here now
Tech related news and discussion. Link to anything, it doesn't need to be a news article.
Let's keep the politics and business side of things to a minimum.
Rules
No memes
founded 6 months ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
My first move would be emailing Tim himself. It will almost certainly get some attention from his executive team. Be kind and make a clear ask for what you’re wanting.
If that doesn’t work, I’d go to the media.
They show chat screenshots but don’t mention whether they even called them.
I’ve dealt with Apple support before—mostly, they’re good—but the one time I had a real problem I spoke to people on the phone and got it escalated. It’s much easier to express frustration and anger and make demands when you’re talking to someone. Chat and email are easy for people to ignore and they’re less likely to empathize with you.
I always call and talk to someone—calmly, at first—when it’s important.