this post was submitted on 12 Nov 2025
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SLA?
Service Level Agreement. It's when you have a contract requiring a certain level of service, like minimum 99.999% uptime or (in my example) a maximum 30 second response time on support requests.
This is something you typically get from an enterprise vendor (although 30 seconds is exaggerated) in return for paying them a lot of money. It's not something you can expect for free from volunteers.
Whoa, that does sound expensive!