this post was submitted on 12 Dec 2025
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NonCredibleDefense

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Damn, if only all customer service was this good (infosec.pub)
submitted 2 days ago by PugJesus@piefed.social to c/noncredibledefense@piefed.social
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[–] PugJesus@piefed.social 14 points 2 days ago (2 children)

Explanation from Original OP:

For those who need a bit of context:

https://taskandpurpose.com/news/m-107-firefight-customer-service/

https://www.wearethemighty.com/tactical/that-time-marines-called-customer-service/

https://www.020mag.com/en/news/891/that-time-marines-in-a-firefight-called-customer-service-for-help-with-an-m-107

Basically, back in 2011, the US Marines were in an intense firefight and then the armorer at Barrett in Tennessee, Don Cook, who was also a Marine veteran received a call from a marine unit, and they were in an intense firefight, and what happened was that a marine bent the ears of the rifle and it was not firing consistently. Thankfully Don knew what to do, and he guided them through how to fix the problem. 45 seconds later, the crew was back in business and he basically saved the unit.

What can we learn from this everyone?

Barrett will always be there to help, even when you are in an intense firefight!

[–] Ilovethebomb@sh.itjust.works 2 points 1 day ago (1 children)

There's a similar story in Ukraine with a javelin launcher. The soldier called customer support, fixed the problem, and fired the weapon an hour later.

[–] PugJesus@piefed.social 1 points 1 day ago

If memory serves, it was a contact in the Cali National Guard who helped out on that one. Just bros being bros 🤜🤛

[–] Ininewcrow@piefed.ca 4 points 2 days ago (1 children)

Meanwhile ... if you called Tesla to unlock your doors because your car was on fire .... they'd let you burn.

[–] PugJesus@piefed.social 3 points 2 days ago

"I'm sorry, our warranty does not cover manufacturer error."