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While it certainly seems like a bunch of idiots taking the piss - the reality is that our GP system is in utter shambles, and has essentially forced people into using A&E as an intermediate.
Think about it. Besides pensioners and SAHPs, who actually has the time to sit by the phone at 8am in the morning and call the split second the GP opens for just a chance of seeing them that day at a time that is most likely going to be during your work day - meaning you'll need to get permission just to go!
Oh, and almost no GP has an option to book appointments in advance, and those that do often have them weeks in advance.
So what exactly are you supposed to do?? Fight on the phone every day, possibly for multiple days on end, or wait so long for an advance booking appointment that you may very well end up needing to go to A&E anyways!
The only other option that has recently opened up is going to your pharmacist, but they're already busy enough as is, and will likely end up buggered the same way if we don't fix our GP system first.
It's now a requirement to be able to book appointments online I believe?
https://www.bbc.co.uk/news/articles/cjed4qvzjeyo
It shouldn't be the individual surgeries organised this. It should be just part of the NHS website. We don't want 200,000 different websites all looking different all with slightly different options
Should it, though? Do you want central government knowing when you're seeing your doctor? Perhaps even controlling your access?
Government should maybe provide templates, software, certificates and so on, but not hosting.