this post was submitted on 17 Aug 2023
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My wife and I started talking about this after she had to help an old lady at the DMV figure out how to use her iPhone to scan a QR code. We're in our early 40s.

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[–] i2ndshenanigans@lemmy.world 223 points 2 years ago (26 children)

I am an older millennial born in 83 and I’ve been in IT for about 21 years now and grew up building and fixing PCs for everyone. I think the newer generation is going to be the ones that need the most help. Might be anecdotal but in my years in IT at first it was the older folks with all the problems taking on and using tech. Now it’s the younger kids coming in. In my opinion it’s the way we consume tech now. All tech in the 80’s - early 2000’s required a lot of tinkering and figuring out I always figured the older folks were just set in their ways and didn’t want to learn anything new. My first 15 years in IT I always heard people say “I’m not a computer person” as an excuse to not knowing how to change a signature in outlook, an app they’ve been using for a while, or some other basic business app everyone should know how to use.

Now consumer tech just works. Out of the box you don’t need to tinker or do shit to the stuff. Younger gen is coming us used to shit just working and when anything goes wrong they don’t do well with troubleshooting also companies make anything beyond basic troubleshooting nearly impossible without them so most just don’t try to figure shit out. This type of behavior is getting worse now people get tech that can do a few hundred things and they only use it for two of the few hundred and now you are stuck trying to explain how to do basic tech tasks to an end user who is just going to forget it an hour or so later.

I’ve noticed this with IT employees and the rest of the business. Maybe I’m just a salty IT guy but I do cyber security now and the tech skill levels are just bad and it causes me grief on a regular basis.

[–] PerCarita@discuss.tchncs.de 1 points 2 years ago (1 children)

Coming from a simulation software company here, not everyone in my company will know how to deal with servers or IT security and I think it's ok. The programmers and engineers are brilliant, creative thinkers, all highly educated, but some just never bothered to learn this one thing. It's almost offensive how our IT department treat the engineers, as if we'll break anything we touch, but I get it from a security stand point.

As a student, I used to work part time in server maintenance for our uni, that's how I personally got that knowledge. But even people working in the "tech industry" don't all have the same sets of skills or tech interests.

[–] foggenbooty@lemmy.world 1 points 2 years ago (1 children)

Speaking of security, our company has found that students now account for the largest group to fall for phishing scams. It used to be the older folks, but gen z doesn't seem to understand email. They're used to DMs on authenticated and moderated platforms and they don't get that anyone can send an email and pretend to be anyone else.

I used to use the analogy of snail mail and how anyone can write anything on an envelope, but they aren't familiar with that either.

[–] PerCarita@discuss.tchncs.de 1 points 2 years ago

Hahaha, okay, that's somewhat funny

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