Nobody asks me anymore because I insist on educating them on how to fix their issues. It paid off after a while. They either fix their own stuff or ask somebody else lol

[–] elvith@feddit.org 61 points 2 days ago (1 children)

Most importantly: Never ask them how they did solve their problems!

[–] wizardbeard@lemmy.dbzer0.com 40 points 2 days ago (1 children)

I'm running into this at work lately. Suits are forcing everyone to move from one email sending service to another to save a few $, and I got stuck tracking the progress of everything that needed to be moved.

Entire departments that openly told me all they do for the company is manage software to generate reports that get sent out via email automatically. One of their guys is using python. One is using some SQL server plugin that mixes "no code" shit with straight C#. Another is using an entire suite of outdated software that has its own proprietary email generation logic, and the only part they're using is the email generation. The fucking lead? A god damn vbscript, used to dynamically construct a string that is sent to the command prompt to be executed. That string? Launch an existing PowerShell script that sends an email. I've seen the whole thing, that's all it fucking does front to back. Just fucking use PowerShell straight for the love of all that is holy instead of this awful rube goldberg mess.

In other departments, people whose entire job description is "I admin and support these three systems" being unable to do literally anything in their systems without relying on the vendor's help desk for the software. Shit that I was able to find out in 30 seconds with a search that got me the system documentation, they open a support case and are fucking helpless.

I just want to close the door and get back to working on my stuff, so I can stop taking mental damage from exposure to all the cognitive hazard messes these other supposedly technical teams have shit into existence.

[–] Zink@programming.dev 10 points 2 days ago

people whose entire job description is "I admin and support these three systems" being unable to do literally anything in their systems without relying on the vendor's help desk for the software.

I have run into a lot of engineers who would better be described as purchasers of equipment. And those roles are often very necessary, especially in fields like manufacturing engineering where you might have a single engineer specifying/buying/managing millions of dollars in capital equipment that makes money 24 hours a day if running and loses money 24 hours a day if not running.

And the usefulness or uselessness of those individuals varies, just as it does with all people. But to think of somebody with an admin title being SO helpless is pretty crazy. But maybe it's a win-win for the admin and the software vendor at the expense of the employer, lol.

[–] AnarchistArtificer@slrpnk.net 20 points 2 days ago

This made me smile because it reminded me of building my late best friend's PC. I had a lot of fun doing it, but I insisted on making him do parts of it so that he would understand the basics of what was going on

[–] BurgerBaron@piefed.social 4 points 2 days ago

This is the way.

[–] Ek-Hou-Van-Braai@piefed.social 29 points 2 days ago* (last edited 2 days ago)

For me it depends, when it's an uncle I hardly have a relationship with randomly asking me to fix his printer because I'm good with computers. Then no think you, I just tell him to google the problem or ask Mistral-AI

If it's my close family then I love helping them

[–] Agent641@lemmy.world 22 points 2 days ago

After 1 year of tech support: "I can fix it!"

After 15 years: "I've never used a computer in my life."

[–] ilinamorato@lemmy.world 15 points 2 days ago

Man, I don't recognize this at all. At work I'm currently in the middle of a two-month project that I think will end up producing about ten lines of code. It's all about tracking a bunch of stuff down in a gigantic code base and then trial-and-erroring all of it until it works.

So, my mother-in-law's phone keyboard switches to French-Canadian? Yeah, I can definitely fix that! My dad wants a mesh network in his house so he can listen to music in the garage? Can do! My kid's audio player breaks and I need to transplant in a new part? Give it to me! My wife's computer won't print suddenly? These little wins (and sometimes medium sized wins!) are euphoric. They keep me from feeling like I've wasted an entire day switching one variable, running a build, and then switching it back.

Sure, it gets annoying when they don't try anything before they ask, or they keep having the same problem over and over again. But that's by far the minority.

[–] DV8@lemmy.world 17 points 2 days ago

Like others stated, if it's not someone I'm close to, I wouldn't want to do it. If my partner however asks me for help, being able to help her and solve a real problem she has, brings me tremendous joy.

[–] jol@discuss.tchncs.de 13 points 2 days ago

Yeah I don't relate to this at all with computers because of the association with work. But I do with other things!

A friend asked if I could fix the zipper on his pants. I was very tired, glanced at it and said nah, too much work. You'd have to unsew everything, split the seams apart, and sew back together. But my brain wouldn't let go of it. I already solved in my bed. So that's what I did. The satisfaction of completion and the look on his face when I actually just fixed it after saying no was pure dopamine.

[–] OpenStars@piefed.social 11 points 2 days ago

Part of it is not wanting to enable people to not even bother trying to do anything on their own.

But someone who at least tries? Oh yeah, sure I'll help!:-)

[–] PotatoesFall@discuss.tchncs.de 9 points 2 days ago

Depends on the topic. Friend recently said that his old PC will no longer receive Windows 10 security updates soon and he wants to try Linux, and just wanted quick advice. I had plans but I was over at his house within 10 minutes

[–] makeitwonderful@lemmy.today 1 points 2 days ago

Started feeling like a tech support vending machine

[–] NOPper@lemmy.dbzer0.com 3 points 2 days ago

The last two times I had relatives ask me for remote support to remove the latest super obvious virus they loaded up I just said "Oh, sorry... I don't really know Windows anymore." That's had a 100% success rate.

[–] m33@lemmy.zip 3 points 2 days ago (1 children)

« I don’t know about windows we only have Mac at work, so I move to mac at home years » works pretty well for me.

[–] irelephant@lemmy.dbzer0.com 2 points 2 days ago (1 children)

"Oh, I just got my new mac and i could really use some help with . .. "

[–] m33@lemmy.zip 2 points 2 days ago

Of course , do you still have the installation CD so I can erase absolutely everything and reinstall it from scratch ? That’s the only thing I know …