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Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension
(creators.yahoo.com)
this post was submitted on 20 Sep 2025
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Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?
Anytime I want to cancel something and the company makes it difficult I just cancel the credit card side of it. Sod them. That's what they get if they want to play silly buggers.
Yup
They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.
Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven't made it scalable? Yes.
Maybe. But more probably it was just fast written and untested.
Sure. It's a design flaw. Yep. Nothing to see here.
Could also be a decision to limit how much the service scales as more people use it. It's not like they are incentivised to throw a bunch of hardware at the problem when the problem in question is "people are unable to leave the platform"
Unlikely. I was trying to contact support and that was completely broken also. Unlikely if they were just trying to make cancellation harder. Likely if they were overloaded.
But overloaded by design?
There’s a huge public rush to cancel their services. It’s probably just overloaded by reality.
even if that is the case it’s a good sign imo. it means people were causing an impact big enough for them to notice and take action.
It's amazing to think that people were fooled into thinking a greedy litagatious mega global corporate conglomerate like Disney was actually progressive in the first place instead of just following market trends for maximum shareholder profit.