this post was submitted on 29 Aug 2025
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After 2 Million AI Orders, Taco Bell Admits Humans Still Belong in the Drive-Thru (www.cnet.com)
submitted 2 weeks ago by throws_lemy@lemmy.nz to c/tech@programming.dev
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Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One arena where AI seems to really be struggling, though, is at the drive-thru -- and Taco Bell is the latest to experience AI mishaps at the order box. After taking 2 million orders with AI, Taco Bell has reached one conclusion: we still need humans.

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[–] refalo@programming.dev 1 points 2 weeks ago (1 children)

Was the entire inside area closed off to foot traffic completely? Or are you saying the inside kiosks worked (and people would still hand you your food) but they somehow refused to actually take orders manually?

[–] BlueCollarRockstar@sh.itjust.works 1 points 2 weeks ago (1 children)

The latter - everything normal inside, but only one register and nobody manning it. When I asked if I could place an order I was told they only take orders through the kiosks. This was between 2 and 3 years ago but I experienced it in multiple locations.

[–] refalo@programming.dev 2 points 2 weeks ago

I can't imagine what they would do if a blind person walked in.