this post was submitted on 29 Aug 2025
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In theory, UX deals with the psychology behind it: What do people want that our product can provide? Does our product communicate that it can do so? Do people understand how to use the product? Does the product guide them through usage helpfully? Are they satisfied with the result?
Perhaps most nebulously: How do they feel before, while and after using the product, independent of the product itself, and how does that impact their experience? For instance, if you're buying a train ticket, you might already be stressed and annoyed, so you'll have less patience.
Source: My wife, who had UX as the focus of her undergrad.
In practice, a lot of people are like you in that they don't really know or grasp the field, particularly managers who aren't qualified to make the hiring decisions they do and accordingly there's always gonna be people capitalising on that ambiguity and grifting their way to a cushy "I'm important and get to have a say, so pay me well" job.