this post was submitted on 29 Aug 2025
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I'm gonna guess you have never worked in fast food.
Window times are the metric they die by. Generally speaking, they start making your order the SECOND you order it, before you ever leave the ordering screen. Yes, even if the order changes mid order. Yes, they make, and throw away lots of food that is not paid for, forgotten, etc ... TONS of food (literally) is thrown away daily.
As for the water order? I would 1000% start making that order. If the higher ups think the AI is working correct, well then who am I to question it? Nobody who works fast food is paid enough to give a shit.
I worked at a pizza place with a drive through. We sold many items that were non-pizza like wings, subs, salads, burgers, desserts and side items like fries, mozz, etc. My girlfriend's family owned the place, so I was familiar with more than just grunt work and had some inside insight into the business numbers that normal workers do not get.
We would never have fulfilled an 18,000 water cup request.
If someone came by with a catering sized order in the drive through, we would have had them park somewhere and told them a relative estimate of how long it would be. Sure, maybe someone would have started on a couple of things, but we wouldn't be able to fulfill such large orders in the time it took between placing an order and the window. There's only so many workers.
There was obviously plenty of food waste, but that's baked into the cost of the items.