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After 2 Million AI Orders, Taco Bell Admits Humans Still Belong in the Drive-Thru (www.cnet.com)

submitted 2 weeks ago by throws_lemy@lemmy.nz to c/tech@programming.dev

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Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One arena where AI seems to really be struggling, though, is at the drive-thru -- and Taco Bell is the latest to experience AI mishaps at the order box. After taking 2 million orders with AI, Taco Bell has reached one conclusion: we still need humans.

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[–] halcyoncmdr@lemmy.world 1 points 2 weeks ago

I just order online ahead of time, at my leisure, or on my way home, and pick it up quicker than it would have taken to place the order and pay in person. Almost all the places that have shot like this also have online ordering.