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A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.

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Bank Forced To Rehire Workers After Lying About Chatbot Productivity, Union Says (arstechnica.com)

submitted 1 week ago by ThefuzzyFurryComrade@pawb.social to c/fuck_ai@lemmy.world

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[–] paequ2@lemmy.today 26 points 1 week ago

CBA claimed that launching the chatbot supposedly "led to a reduction in call volumes" by 2,000 a week, FSU said.

...

But "this was an outright lie," fired workers told FSU. Instead, call volumes had been increasing at the time they were dismissed, with CBA supposedly "scrambling"—offering staff overtime and redirecting management to join workers answering phones to keep up.

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