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I know they used to scam people. Worled for Bell South. Had customer call needed me to setup his internet so that the 40 dollars he was paying AOL would work. After bit of probing, I figured out that Bell South was going charge him 80 a month for was the actual internet. All he was paying AOL 40 for was to use their home screen.
I ended up convincing him that he didn't need pay AOL a dime. That we would provide the internet home screen included.
So wouldn't surprise me at all if they were charging people for dailup they weren't using. Also this said thay were shutting down the program, not stop charging people.
TIL dail up is still a thing fucking crazy.