Mildly Infuriating
Home to all things "Mildly Infuriating" Not infuriating, not enraging. Mildly Infuriating. All posts should reflect that.
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When I'm on the phone with a real human being in customer service, I'm often actually talking to an egregore of the company. They're reading scripts (written by AI?), being scored by an AI that's listening in to the recorded conversation, and responding in ways that the conversation tree tells them to respond. Even in the call center jobs that aren't so managed, there's really only so far someone can go off script. So while I definitely want more genuine human interaction in the world, I dunno if this is the hill to fight on. All that said, we're definitely headed for the cyberpunk future, cause everything's run by a buncha gonks.
Totally. But that's not what I'm saying. Just to recap.
Buddy said AI/automation/clankas/gonks save money so if we want humans to provide us services we need to be willing to pay more. I posited that money being a barrier to human interaction is probably not a good endgame.
When I had my first ever surgery, I got wheeled into an operating room full of strangers operating who all introduce themselves and participated in making me feel safe and calm. If it weren't for them, I'd have 100% freaked the fuck out.
Now I'm okay with robot surgeons and dentist doing what they're programmed to do... but I don't fucking trust them. I would only accept that kind of treatment if there a human in control of that situation.
That's where my mind goes when I imagine a world where human provided service is paywalled.