this post was submitted on 02 Aug 2025
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As somebody who works in service desk, we love it when the users let us work away. Don’t go too far though, I might need you on standby to enter your creds
I don't do support like that anymore, but I hated users dropping off their laptop and stating they would be back after their one hour meeting only for you to need their credentials within 2 minutes and the person not showing back up for several hours, to then complain it's not fixed. And no, I refused to reset their password without consent. Usually they wouldn't even give you the time to ask for that.