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Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster (futurism.com)

submitted 1 day ago by ThefuzzyFurryComrade@pawb.social to c/fuck_ai@lemmy.world

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[–] Sergio@lemmy.world 23 points 1 day ago

Perturbed by the apparent mistake, the user tried to speak to employees and managers at the Hertz counter, but none were able to help, and all "pointed fingers at the 'AI scanner.'" They were told to contact customer support — but even that proved futile after representatives claimed they "can’t do anything."

"Did the AI scanner [misinterpret] water reflections or dirt on the black car as damage?" they pondered. "There’s no way to even present that possibility, no path to defend yourself. It’s an unchallengeable, automated accusation."