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Ah, yes. UPS. In the Netherlands they suck too. We had something delivered from the US 3 or so years ago. It was quite expensive and we knew import tax would be required. Though we weren’t sure if it had been pre-paid by the seller or not. When we heard that the delivery was on its way to our door we thought all was good. Nope. Dude showed up and before we even got a word in he announced in the most snobbish “I’m not paid enough to deal with your bullshit” way that we better pay up in cash on the spot right then, or he’d send the package back. The amount had to be exact as he had no change. We didn’t have cash on hand and supposedly there was no other way to pay.
Called customer service after the guy left. They agreed that there was no other way to pay. They did agree to send the guy back later that day. It was a weird amount that neither the seller nor UPS had communicated with us. So not only did we have to head to an ATM but then had to go to a shop to split things out into specific coins.
When we paid the UPS guy with too many coins he cursed us out loudly and kept on cursing all the way to his delivery truck where he got in, slammed the door and then sped down the road, cutting another car off in the process.
Complained to customer service again. They basically said they would ignore my complaint.
So… how do other delivery companies tackle the same taxes? They send you an email with a payment link. If you don’t pay within x time they send you a letter with a request to pay. With some of them you can even pay using your card at the door. Never have I ever before or since encountered the way UPS dealt with this. When I see that UPS is the only delivery option a store has I won’t order from them.