this post was submitted on 31 Jul 2025
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3DPrinting

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I recently got a Centauri Carbon and didn't see a dedicated community on the Fediverse so I figured I would make one for anyone who is interested. https://lemmy.world/c/elegoo_centauri_carbon

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[–] sychthys@lemmy.world 2 points 2 days ago (5 children)

Just pray you never need customer support from them. I've been dealing with three months of some of the worst service I've ever dealt with. Lies, false promises, offers that are taken back because they failed to check receipts, and no real apologies for anything they've done. Just be careful and prepared to handle your own issues. Especially with their motherboards, which are notoriously awful.

[–] rastacalavera@lemmy.world 1 points 2 days ago (1 children)

Oh yikes. I had issues with their warranty people seal when ordering. It eventually got worked out but I chalked it up to them being slammed with stuff with the new release. Here’s hoping I don’t have any show stopping issues.

[–] sychthys@lemmy.world 1 points 2 days ago

I hope so as well. It definitely isn't tied to their release. I've escalated four times and have gotten progressively worse customer service each time. I've never had to repeat myself so much before someone would actually read what I was writing. That includes Creality's notoriously awful service.

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