Technology

I don't really get why people try to block people from using the software when their problem is that they don't want to support it. Fix your support process if it's getting spammed by idiots. Block people there. Add a dropdown that makes you choose which OS you are using and tells the user that you won't support their distro if that's how you feel you need to gatekeep things.

It's not that I don't understand the frustration of dealing with idiotic support requests, or that I deny their right to stop packaging the software for a whole OS... but it always just feels so deeply misguided to me. Providing direct technical support is such a totally different thing from simply providing a best-effort attempt to build your software on a different OS or at least not getting in the way of people who do (by prohibiting anyone from building packages).

The logic behind these decisions escapes me, it's like moving to a different country and leaving everything behind because you went out in your shed and saw a spider in there, and then justifying it by saying you hate spiders and rarely used the shed anyway and it's just like... why? I get that you don't like spiders but lets be realistic it's not going to hurt you and if it really bothers you that much throw a bug bomb in there or something, it's a common and manageable problem whether you feel like it is or not, and you're not managing it in a remotely sensible way.