this post was submitted on 28 Jul 2025
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Visa just reported a quarter above expectations. Not sure if the protests are affecting anything other than the wage slaves forced to deal with their calls and emails.
Even if it is just the wage slaves for now, it won't be for long.
The employees get a lot more work, that's for sure.
However, by some stroke of good luck they haven't been reolaced by AI... For now at least. Which means they do something Visa/Mastercard want/need.
That something just so happens to be replying to real questions. These protest calls take up their time (which is the point).
The damage also encompasses those unfortunate to actually need the call center now, of all times.
And if Visa/Mastercard can't react to real incidents properly, some might go to a competitor or they might be on the hook for contract breaches.
Overwhelming the call center doesn't just affect the call center personell. It affects one cog in the machine (the call center), throwing the entire machine off-balance.
Specifically, lower call throughput limits their ability to react to incidents, which is a critical day-to-day operation with potentially disastrous consequences. Middle management of the call center and a few execs are surely panicking as we speak.