this post was submitted on 29 Jul 2025
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Oh, so Hertz has gotten wise to... every online platform that exists: Outsourcing all responsibility for their user-hostile bullshit to some vague "system" that cannot be held accountable.
And you can't go anywhere else, because everyone else is doing it (or soon will be) too!
Oh, this is a thing. It's called an accountability sink.
There is a really interesting book called the unaccountability machine by Rory Sutherland (if my memory is working). Worth a read
Thanks! I knew there was a term, but just couldn't conjure it.