this post was submitted on 29 Jul 2025
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Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster (futurism.com)
submitted 5 days ago by tonytins@pawb.social to c/technology@lemmy.world
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[–] Ulrich@feddit.org 275 points 5 days ago (49 children)

I think it's generally a brilliant solution but there are a couple of problems here:

  1. The scanner seems to flag fucking everything and charge for minor damage where a human would probably flag it as wear.
  2. No one is allowed to correct the scanner:

Perturbed by the apparent mistake, the user tried to speak to employees and managers at the Hertz counter, but none were able to help, and all "pointed fingers at the 'AI scanner.'" They were told to contact customer support — but even that proved futile after representatives claimed they "can’t do anything."

Sounds to me like they're just trying to replace those employees. That's why they won't let them interfere.

[–] Lizardking13@lemmy.world 4 points 4 days ago (1 children)

It's really funny here. There already exists software that does this stuff. It's existed for quite a while. I personally know a software engineer that works at a company that creates this stuff. It's sold to insurance companies. Hertz version must just totally suck.

[–] phutatorius@lemmy.zip 1 points 3 days ago

It's designed to suck.

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