Bluesky

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Bluesky Social is a microblogging social platform being developed in conjunction with the decentralized AT Protocol. Previously invite-only, the flagship Beta app went public in February 2024. All are welcome!

founded 8 months ago

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Visa/Mastercard told two major game distribution services to remove certain games, because a religious organization pressured them. Gamers are pissed. (infosec.pub)

submitted 6 days ago by bytesonbike@discuss.online to c/peoplebluesky@lemmy.world

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[–] tmyakal 3 points 5 days ago (2 children)

Do we think these payment processors are running their own call centers? Seems more likely that they're contracting the work out, and those firms just aren't going to get their contracts renewed.

[–] Awkwardparticle@programming.dev 5 points 5 days ago (3 children)

I just tried Visa Canada and I got someone without any accent, so either they have their own or they have to run it out of Canada because of financial laws. I call the English line speaking French

[–] yourgodlucifer@sh.itjust.works 1 points 3 days ago (1 children)

Just because the call center is in the united states doesn't mean that the company did not contract the call center out.

I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.

[–] Awkwardparticle@programming.dev 1 points 2 days ago

That is the best part, we are disrupting the metrics that determine contracts between the call centers and the payment providers. If they have to renegotiate for whatever reason, it takes a lot of legal back and forth between parties. These are not boilerplate contracts and costs a lot of money.

[–] captainlezbian@lemmy.world 2 points 4 days ago

Be sure to speak English if they transfer you to the French line

[–] elevenbones@sh.itjust.works 2 points 4 days ago

Did they have a Canadian accent, eh?

[–] GaMEChld@lemmy.world 2 points 4 days ago

I think call centers and answering services may be volume based pricing. I know at medical practices I've worked at, the answering services used charged by calls received. I don't know about at the scale of large companies like VISA.