this post was submitted on 28 Jul 2025
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Curious if you have this option where you live and how it works.

So I'm housesitting and the people that live here left their bins about 3/4 full. The collection is fortnightly here in Sydney.

I put the bins out at the right time like every other neighbor, but the next morning all bins were empty, except mine.

I was told to make an online claim to the council, and I did, thinking it would be completely ignored. Their website says that if you put the bins out and they miss collecting, they'll come back and pick it up in two business days. I just entered my name, address and phone and to my surprise, sure enough, after the weekend they came and picked up just my bin. Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it. They also didn't care that my name isn't listed as a resident of the address I gave.

Happy days I guess. But this got me thinking, how do they know the fault is on their side and not mine? How do they prevent people from abusing the system? Do they have dashcams they check to see? Or the number of people asking for collection is so low that they just don't care? Does anyone know?

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[โ€“] princessnorah@lemmy.blahaj.zone 17 points 5 days ago* (last edited 5 days ago) (8 children)

Yeah, you can just request it from my council here in Melbourne as well and they'll do it. You can ask for a courtesy collection or say that it was missed.

Nobody requested any proof of my claim, they didn't even reply or confirm they were going to do it- they just did it.

Yeah I mean, it would cost them way more to verify that stuff than to just pick the bin up. You've also got to remember that garbage collection is a public health issue, especially in a large city, as well as an environmental one.

They also didn't care that my name isn't listed as a resident of the address I gave.

How would they verify that though? There's no such thing* as a "list of residents". They don't have access to things like elector rolls or driver's license databases and even then those wouldn't be fully complete. They have property title records but those don't show all residents and are useless for renters.

I think you're just surprised by something working by the honour system, because so many things in Aus require you to prove beyond the shadow of a doubt, like Centrelink. But more interactions with the government should be set up like this. We spend way more money trying to catch "doll bludgers" than we get back.

[โ€“] Quokka@quokk.au 4 points 5 days ago

Same my council out west offers like 1 or 2 extra collections a year? Just request it on their site and done.

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