this post was submitted on 19 Jul 2025
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I agree with all this. The thing which caused me to uninstall was suddenly being pushed lots of abusive message with disturbing contents.
When I complained about it, Matrix told me that my public complaints were hurting the ecosystem and I should be quiet.
I had a wild ride with matrix, originally wanting to run a node on my server. That did not turn out well, because I was a bit stupid and just assumed there would be more admin/mod tools out of the box. As it turned out, I had inadvertently allowed spam/abuse accounts on my node without even noticing, because naive as I was, I assumed my admin-level account would get informed of stuff like user registrations and abuse reports in the standard Element frontend. As a bonus, when I checked what was supposedly the official matrix support channel, it was repeatedly getting spammed with CSAM and gore at the time. That was when I realised, that it definitely was not the ecosystem for me, and running a node without experience had been a pretty stupid idea on my end.
Yeah. I an hosting a homeserver for my ttrpg groups, but it doesn't have any federation enwbled at all, and sign ups are invite-only.
The amount of work needed to moderate a public instance, especially with the lacking tools available, seems crazy. Also, I don't love it that New Vector has an implementation for an admin console, that seems to be available exclusively for paying subscribers to the enterprise version of their element server suite.