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I bricked an Asus laptop 15 years ago because their instructions on performing a BIOS update didn't include anything about what filesystem to use on the flash drive with the update file. I used NTFS (which was obviously a mistake in retrospect) and completely bricked the machine.
I tried calling their support line 30 times and never once got to talk to a human. I eventually just gave up on that laptop and replaced it with a Mac. I've been intensely sceptical of Asus products ever since then.