this post was submitted on 26 May 2025
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I understand the story is about google adding a guy's number to a business profile, which seems very odd. But I wonder if anybody here is old enough to remember phone books? I haven't seen one in a while, but in the landline era the phone company used to automatically deliver one to everybody who had a phone. A large physical book with the name, address and phone number of everybody in the local area, except people who paid extra to be unlisted. If you didn't want to look somebody up in the book you could dial a number and a helpful operator would tell you their phone number so you could call them. This was totally normal and didn't bother anybody - how do people feel about that whole concept now?
Yes, I remember these (they also send a map of the city with all the street and public transportation lines)
But the point is that you can be unlisted from these (and as far as I remember it was free). Not sure about the part where you can call an operator that tell you the number you are looking for.
Anyway, the problem is that Google seems to have shared the phone number even if the user declined to do so (and by the user account, the number was not listed for years). This just seems a move from Google that show a total disperect of the user decision.
The phone company definitely did charge extra for unlisted numbers. The number lookup service, which was just called "Information", was accessed by dialing 411 - the origin of "What's the 411?" In the olden days you got a human being, then they automated it with voice recognition. In most places 411 doesn't exist anymore but it was in service until only a few years ago.
Wait, I suspect that we don't live in the same country.
In Italy keeping the number unlisted was free (you just needed to declare it when you were signing the contract) and I have no memory of something like the 411.