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A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.

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Company Apologizes After AI Support Agent Invents Policy That Causes User Uproar (arstechnica.com)

submitted 2 months ago by ThefuzzyFurryComrade@pawb.social to c/fuck_ai@lemmy.world

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[–] aesthelete@lemmy.world 6 points 2 months ago* (last edited 2 months ago)

AI didn’t make the change. AI made no policy changes. The logout thing was a backend bug. The only thing the AI did was hallucinate that the bug was actual policy.

And honestly, it's completely fair that it would behave this way if its training data contained actual interactions with support agents or developers apologizing for shitty software. I don't even know how many times I've encountered people in my career that insisted that -- to quote 30 Rock -- they had built the bookshelf that way on purpose, and that they wanted the books to slide off.