Hi All,
As some of you may have realised, the planned upgrade sort of crashed everything, and we had our longest period of downtime since the site began.
This is partly because I had to go to sleep (thanks to a newborn and a job).
The good news is that the backup process worked! We've restored to seconds before the upgrade took the site offline.
The bad news is that federation is likely to be.. wonky.. for a little while. The site may also go up and down while I undo some of the fixes I tried.
Ultimately the issue came down to the upgrade failing (I am not sure why - will be digging into this now the priority is no longer getting the site up) and then the containers not talking to eachother, so the UI wouldn't talk to lemmy, and lemmy wouldn't talk to the database.
I rebuilt the containers, restored the backup, restarted everything, and it's all come back up (admittedly not perfect right now).
Importantly, I want to issue an apology. This isn't what I want for Lemmy.zip, and it should've been handled way better by myself. I'm always learning but this took way longer than it should've, and while I take some solace in the fact the backup process worked and has been proven to work in production, the delay in being able to get this back up is entirely my fault and frankly unacceptable.
I'll be working to document this outage, the steps it took to get it back up, and some form of repeatable plan so a repair can be replicated in the future if I'm not available.
In terms of upgrading to 0.19.11 - I will have to try again soon as it's got some security fixes we desperately need to implement.
Thanks
Demigodrick
Hey man, you've got absolutely nothing to worry about. The fact that you have this service for us at all is quite frankly amazing and we thank you for it. As another commenter said below, I'd rather have a day worth of downtime than to be on big corporate social media and have everything fixed quicker. Because I know that I'm not the product here. When it did not come back, I checked the status page and it said it was working. So I just figured something broke and decided I'd wait until it came back.
Actually... disregard everything I said above. I'm so fucking mad right now. I could bite holes in bricks. I mean, how dare you notice that there's a problem and not get it fixed absolutely immediately. /s
Status page definitely decided to pile on to the issues and screw me over further!
Glad people are very accepting but I certainly don't want to make a habit of downtime! 🤣